Privacy Policy - Music Academy

Privacy Policy

Last updated: 5th December 2020

Please read this Privacy Policy [“Policy”] before using the Music Academy, Madras’s Website or Services. By accessing or using the Website or any related service, you agree to comply with and be bound by this Policy and the Terms of Use. By agreeing to this Policy, you also agree to be bound to any changes to the Policy as published on the Website. This Policy is a part of the Terms and Conditions [“Terms”] available at our Website and should be read together. All capitalized word(s) will have the meaning assigned to them in the Terms.


We may collect information described in this Policy pursuant to the Terms or consent provided by you. This may include:

  1. Necessary Information Collected By Us:
    We generally collect the following categories of information which is necessary for providing our Service:

    1. Music Academy Account: When you sign up for an Account, we require certain information such as your first name, last name, gender, email address, phone number and date of birth.
    2. Payment details: Our Payment Partner may collect, store and process your information relating to payment method including bank account details or debit/credit card information in order to facilitate the processing of payments. Any collection, storage or processing of payment information is subject to our Payment Partner’s terms of use and privacy policy.
    3. Communication using our Website: We may store the messages exchanged between our Website and the Users.
  2. Additional Information Collected With Your Consent:
    If you give us consent and permission by agreeing on the Website, we will collect the following set of information:

    1. Information from Social Media Networking sites: Your name, age, gender, email ID, friends list may be collected by us if you decide to link or create your Account through social media networking sites such as Facebook (and related services provided by Facebook like Instagram, etc.) and Google. The information collected will be dependent on your account settings for these social media networking sites and subject to their terms of use.
    2. Location: When you use certain features of the Website, we may collect information about your location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience.
    3. Usage of Hop Let: We may collect information about your interactions with the website.
  3. Cookies:
    Our Website uses cookies and other similar technologies. We may collect and retain cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers [“Cookies”]. The information through Cookies is only used in a non-identifiable without reference to personal information. However, in some instances the information collected using Cookies is identifiable with your personal information.
    If you do not wish to share such information with us, you may refuse to accept cookies on our Website. However, in that event, you may not be able to effectively use certain features of our Website.
  4. Information From Use Of Our Website:
    We automatically collect personal information about how you use the Website and our Services. This information is necessary to provide and improve the functioning and user experience of the Website. This may include and is not limited to:

    1. Usage of Website: We collect information about your use of our Website. This includes the pages visited, searches, location and other similar actions.
    2. Geo-location: We may collect information about your precise or approximate location as determined through your IP address or mobile device’s GPS to offer you an improved user experience. You may disable the use of location services or set specific permissions.
    3. Log Data: We collect log data and device information used by you when you access and use the Website. This information is collected even if you have not created an Account or logged in. We generally collect information about how you’ve used the Website, your IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, Cookies, and the pages viewed or engaged with before or after using the Website.
  5. Collection of Payment Method and Transaction Information by Payment Partners:
    Our Payment Partners collects information related to your payment transactions through the Website, including the payment method used, date and time, payment amount, payment instrument expiration date and your address and other related transaction details. This information is necessary for you to avail online payment method on our Website. Our Payment Partner may collect, store and process certain other information according to their own policies. You are required to read any such policies before using our online payment method provided by our Payment Partners on the Website. The usage for payment related information is to (a) provide access and use the online payment services; (b) Detect and prevent fraud, abuse, security incidents, and other such instances; (c) Conduct security investigations and; (d) Comply with legal requirements under applicable laws.


  1. We may use, store, and process personal information pursuant to the Terms and consent given by you to (a) allow you to use our Website, (b) create a safe ecosystem on our Website, (c) share information with third parties including the Payment Partners (d) comply with our obligations under the applicable law and (e) provide, personalize, and improve our advertising and marketing services to offer you services that may be of your interest.
  2. We do not sell or trade upon any of information without your consent.
  3. The specific instances for which we collect information are as follow:
    1. For the purpose providing you our Service.
    2. Information like mobile number, e-mail address and address may be used for identity verification and promotional purposes.
    3. To manage and respond to any request you submit through our Website.
    4. To comply with the applicable laws and any regulatory requirements.
  4. We process this personal information for these purposes given our interest in improving and developing our Website, and where it is necessary for the adequate performance of the contract with you, to comply with applicable laws.


  1. Changing and updating your information:
    1. You may remove permission granted to Music Academy from your social media accounts including Facebook and Google.
    2. You may update the information on your Account.
    3. You may delete your Account created at our Website.
  2. Retention of Data: We retain your information collected pursuant to this agreement in the following manner:
    1. For the period necessary for us to provide Service.
    2. For any period that is required under applicable law.
    3. For the period, you have a Account with us.
    4. For the period after your deletion of your Account, we retain your data for as long as we have a legitimate purpose to do so and in accordance with applicable law. This may include information that you have shared on the Website.


We safeguard your information by using the generally acceptable security measures. Only authorised personnel are permitted to access personal data in the course of their work. We aim, on a best efforts basis, to protect your personal information collected by us and/or shared by you with on our Website. However, any mode of transmitting or storing information is never completely secure and we do not provide any such guarantee.


If you know or have reason to believe that your Account login details have been lost, stolen or otherwise compromised, please contact us by sending us an email with details of the complaint. You may seek clarifications on this Policy or withdraw your consent by sending us an email.

Contact Person: K N Venkatesan
Designation: Manager – Administration
E Mail ID: [email protected]